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Improve assistant-based warm transfer troubleshooting - #1203

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stephenvapiai merged 2 commits into
mainfrom
docs/warm-transfer-fallback-and-ivr-guidance
Sep 9, 2026
Merged

Improve assistant-based warm transfer troubleshooting#1203
stephenvapiai merged 2 commits into
mainfrom
docs/warm-transfer-fallback-and-ivr-guidance

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@stephenvapiai

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Summary

  • Document the available summaryPlan settings in the existing assistant-based warm transfer guide.
  • Add prompt guidance for IVRs and automated hold queues.
  • Add troubleshooting steps for cases where a customer hears summary text instead of the fallback message.

Context

This re-scopes the useful guidance from #1199 into the existing page. It omits customLlmUrl because that field is absent from the API specifications and its behavior needs engineering confirmation.

No navigation changes are required.

Validation

  • Compiled the updated page with @mdx-js/mdx.
  • Ran git diff --check.
  • Confirmed the changed MDX contains no TODOs or hidden comments.

@lightsage-app

lightsage-app Bot commented Sep 9, 2026

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Lightsage docs evals

Result: passed
Staging docs: https://vapi-preview-01a0873e-e467-75d4-b370-d694fba34692.docs.buildwithfern.com
Commit: 780ddaf

Average score: 100/100
Passed: 3/3

Eval ID Status Score Model Tools Docs 404
08e24c18-82a0-45de-abdc-d237bd12bc0f Pass 100 claude-code/global.anthropic.claude... 22 0
08e24c18-82a0-45de-abdc-d237bd12bc0f Pass 100 codex/gpt-5.4 22 0
08e24c18-82a0-45de-abdc-d237bd12bc0f Pass 100 cursor/auto 16 0

@github-actions

github-actions Bot commented Sep 9, 2026

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github-actions Bot commented Sep 9, 2026

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@stephenvapiai
stephenvapiai merged commit 7af0237 into main Sep 9, 2026
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2 participants